Privacy Policy

Last Updated: October 15, 2026

1. About This Policy

Nivellev values the privacy of customers and visitors who use our online cosmetics store.

This Privacy Policy describes how Hubei Baoxusheng Network Technology Co., Ltd., the company operating Nivellev, collects, uses, shares, stores, and protects personal information in connection with our website and retail services.

The policy applies to information associated with activities such as:

• Browsing our website and viewing product listings

• Placing orders and completing checkout

• Creating or using a customer account, where available

• Contacting customer support

• Requesting assistance with deliveries, returns, or refunds

• Subscribing to promotional messages

• Using other features offered through our online store

We process personal information to support our business operations and customer services, subject to applicable privacy and data protection requirements.

Our services may involve providers operating in different countries. Where personal information is transferred internationally, we take steps to meet applicable transfer requirements.

2. Information You Provide to Us

The information we receive directly from you depends on how you interact with Nivellev.

You may provide personal details when placing an order, entering delivery information, updating an account, subscribing to emails, participating in a promotion, or contacting our support team.

Depending on the circumstances, this information may include:

• Your name

• Email address and telephone number

• Shipping and billing addresses

• Order numbers and purchase details

• Products selected or purchased

• Transaction history

• Payment information needed to complete a transaction

• Customer service messages and supporting photographs

• Feedback, survey responses, or other information you choose to submit

Third-party payment providers may handle payments made through our store. Full payment card details are generally processed by the relevant provider rather than stored directly by Nivellev.

If you provide another person’s information, such as a gift recipient’s name and address, you should have permission or another lawful basis for sharing it.

3. Information Collected When You Browse

Our website and the technologies supporting it may automatically collect information about your device and your use of the store.

This collection may occur through cookies, server logs, analytics tools, and similar technologies.

Information collected in this way may include:

• IP address

• Browser type and settings

• Device characteristics and identifiers

• Operating system

• Pages and product listings viewed

• Navigation activity and time spent on pages

• Shopping cart and checkout interactions

• Referral sources

• Interactions with advertisements or promotional content

• Website performance data and error reports

We may use this information to keep the website functioning, understand browsing patterns, resolve technical issues, and improve the shopping experience.

It may also support transaction security, fraud detection, and the protection of our website and customer accounts.

4. Information From Service Providers and Other Sources

We work with external organizations that support the technical and operational requirements of our online store.

These may include:

• E-commerce platform providers

• Payment processors

• Shipping carriers and logistics companies

• Fulfillment partners

• Hosting and website infrastructure providers

• Customer communication services

• Analytics and performance monitoring providers

• Advertising and marketing partners

• Fraud prevention and security services

• Other business support providers

Depending on the service involved, we may receive information about payments, deliveries, orders, website interactions, or customer support matters.

Where permitted, we may combine this information with details you have provided or information already associated with your transactions.

We use information from these sources to support the administration, security, delivery, and improvement of our retail services.

5. How We Use Personal Information

Nivellev uses personal information for purposes related to operating the store and assisting customers.

Processing Purchases

We may use your information to:

• Receive and confirm orders

• Arrange payment processing

• Maintain purchase records

• Coordinate fulfillment and dispatch

• Provide shipment tracking and delivery updates

• Handle cancellation, return, exchange, and refund requests

Providing Customer Assistance

Information may help us respond to product questions, review support requests, investigate order concerns, and communicate with you about your purchase.

Maintaining and Improving the Website

We may process information to support accounts and shopping carts, maintain website features, identify errors, improve navigation, and evaluate how customers use our services.

Protecting Our Business and Meeting Obligations

Relevant information may be used to detect suspicious activity, prevent unauthorized access, protect transactions, maintain accounting records, meet legal requirements, and manage disputes.

Sending Store and Promotional Communications

Where permitted by applicable law, we may use contact details and related information to share product announcements, offers, collection updates, and other marketing communications. We may also assess the performance of these communications.

Where a legal basis is required, we rely on the basis appropriate to the activity. This may include performing a contract, complying with legal obligations, pursuing legitimate interests, obtaining consent, or another basis permitted by applicable law.

6. Cookies and Related Technologies

Nivellev may use cookies and similar technologies to operate website features and understand how visitors interact with the store.

Cookies are small files placed on a device when a person visits a website.

Depending on the technologies used, they may support:

• Shopping cart selections

• Checkout functionality

• Customer account features

• Saved preferences

• Website performance monitoring

• Traffic analysis

• Product page interaction analysis

• Advertising measurement

• Website usability improvements

Some technologies are necessary for essential store functions. Others may serve analytics, personalization, or advertising purposes.

You may be able to adjust cookie settings through your browser or through preference controls available on our website.

Blocking essential cookies may affect account access, shopping cart features, or your ability to complete checkout.

Where consent is required for non-essential cookies or similar tracking, their use is subject to the applicable consent requirements.

7. When Information May Be Shared

We may share personal information where reasonably necessary to run Nivellev, complete purchases, provide assistance, or meet applicable legal requirements.

Recipients may include:

• Payment providers processing transactions

• Fulfillment partners preparing orders

• Carriers delivering purchases

• Website and infrastructure service providers

• Customer support service providers

• Security and fraud prevention providers

• Analytics and marketing partners, where permitted

• Professional advisers and public authorities, where legally required or otherwise permitted

Information disclosed to a service provider should be relevant to the work that provider performs.

We may also disclose information to respond to lawful requests, comply with legal duties, protect rights, investigate suspected misconduct, or address security concerns.

Where required, we use appropriate contractual terms or other safeguards for providers processing personal information on our behalf.

8. How Long We Keep Information

We retain personal information for as long as reasonably needed for the purposes described in this policy, taking applicable legal obligations into account.

Retention periods vary according to the information involved and the reason for keeping it.

For example, we may retain records to:

• Complete orders and maintain purchase histories

• Manage shipment and delivery matters

• Respond to customer inquiries

• Administer returns and refunds

• Resolve payment disputes

• Meet tax, accounting, and reporting requirements

• Investigate suspected fraud

• Maintain security records

• Handle complaints and legal claims

Different types of records may be kept for different periods.

When information is no longer needed and there is no applicable requirement to retain it, we may delete, anonymize, or otherwise appropriately dispose of it.

9. Protecting Personal Information

We seek to maintain reasonable technical, administrative, and organizational measures appropriate to the information we process.

Depending on the systems involved, these measures may include access restrictions, internal handling procedures, website security controls, monitoring, fraud prevention tools, and coordination with relevant service providers.

No online platform, transmission method, or storage system can offer an absolute guarantee of security.

You can help protect your information by keeping account credentials confidential and avoiding the unnecessary disclosure of sensitive details when contacting us.

10. Your Privacy Rights

Depending on your location and the laws that apply, you may have rights concerning your personal information.

These may include the right to:

• Ask whether we process information about you

• Request access to personal information

• Correct inaccurate or incomplete details

• Request deletion of eligible information

• Withdraw consent where processing relies on consent

• Object to certain processing activities

• Request restrictions on processing

• Obtain portable copies of information where applicable

• Change your marketing preferences

• Exercise other rights available under applicable privacy laws

Rights may be subject to legal exceptions and limitations, including requirements to retain certain transaction records.

Before acting on a request, we may ask for information reasonably necessary to verify your identity or your authority to act for another person.

To submit a privacy request, email:

service@nivellev.com

We will review and respond to requests in accordance with applicable legal requirements.

11. Promotional Emails and Service Messages

Subject to applicable requirements, Nivellev may send promotional communications about cosmetics, new collections, seasonal selections, special offers, and store updates.

Where consent is required, we send these communications in accordance with the relevant consent rules.

You can stop receiving marketing emails by selecting the unsubscribe option in the message or contacting customer support.

Unsubscribing from marketing does not necessarily stop messages needed to administer your purchases or respond to your requests.

You may still receive communications such as:

• Order confirmations

• Payment notifications

• Processing updates

• Shipping and tracking notices

• Delivery information

• Return and refund correspondence

• Replies to customer service inquiries

These messages support existing transactions, requested assistance, or other legitimate operational needs.

12. Processing Across National Borders

Our online systems and service providers may operate in countries or regions other than the place where you live.

As a result, personal information may be accessed, processed, or stored internationally. Privacy laws in those locations may differ from those in your home jurisdiction.

Where international transfers are subject to specific legal conditions, we aim to meet those conditions and apply appropriate safeguards where necessary.

These safeguards may include contractual protections, recognized transfer mechanisms, or other measures allowed by applicable law.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, systems, business arrangements, information practices, or legal obligations.

Revisions may relate to website features, customer service processes, service providers, retail operations, or the ways personal information is collected and used.

When we publish a revised version, we may update the date at the top of this page to show when the policy was last changed.

If a change requires additional notice or consent under applicable law, we will take the required steps.

Please review this page periodically to stay informed about our privacy practices.

14. Contact and Company Information

If you have questions about this policy or would like assistance with a personal information request, contact us using the details below.

Brand / Online Store: Nivellev

Business Category: Online Cosmetics Retail

Operating Company: Hubei Baoxusheng Network Technology Co., Ltd.

Registered Business Address:

Room 8, 3rd Floor, Unit A, Building 1, Baoye Xudong Yayuan, No. 23 Xudong Road, Liyuan Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Privacy and Customer Service Email:

service@nivellev.com

Customer Service Telephone:

+8613659886827

Hubei Baoxusheng Network Technology Co., Ltd. operates the Nivellev online cosmetics store and oversees website administration, order management, fulfillment coordination, customer communications, and related support activities.

When contacting us about privacy, please explain your request and include relevant details that will help us identify and review the matter.

Thank you for trusting Nivellev with your shopping experience. We aim to explain our information practices clearly and provide appropriate support for privacy-related inquiries.