Terms of Service

Last Updated: October 15, 2026

1. Introduction

Welcome to Nivellev, an online store offering cosmetics, makeup, and related beauty products.

This website is owned and operated by Hubei Baoxusheng Network Technology Co., Ltd. References to “Nivellev,” “we,” “us,” or “our” in these Terms refer to the company operating this store.

These Terms of Service explain the conditions that apply when you access our website, use its features, or purchase products through our online store.

By browsing the website, placing an order, or otherwise using our services, you acknowledge that your activities are governed by these Terms and any applicable policies published on the website. These include our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these conditions, please stop using the website and do not submit an order.

Independent service providers may support certain functions, including website infrastructure, checkout, and payment processing.

2. Eligibility and Customer Accounts

You may purchase through Nivellev only if you are legally able to enter into the transaction under the laws that apply to you.

You are responsible for ensuring that your use of the store complies with applicable legal requirements.

Where local law permits a minor to use the website with parental or guardian supervision, the responsible adult should supervise that use and any related purchases.

If account registration is available, please provide accurate details and keep your login credentials confidential. Account information should be updated when necessary.

Contact our support team if you discover or suspect unauthorized use of your account. We may take reasonable protective action where account activity raises security concerns.

3. Services Provided Through Our Store

Nivellev enables customers to browse product information, select cosmetics, submit purchases, and obtain order-related assistance.

Our retail activities include maintaining product listings, administering orders, and coordinating fulfillment and delivery.

Before processing or dispatching a purchase, we may reasonably review matters such as:

• Payment authorization

• Accuracy of order details

• Stock availability

• Potential fraud or unusual purchasing patterns

• Transaction security

• Applicable legal or regulatory requirements

Information supplied during checkout may pass through electronic systems and external providers involved in completing your purchase. Payments are generally handled by independent payment processors.

Our website may be used for lawful shopping and informational purposes. Unauthorized commercial exploitation or redistribution of its services or materials is prohibited unless permission has been granted or the activity is otherwise permitted by law.

4. Product Descriptions and Listing Information

We aim to present useful and relevant information about the products offered through Nivellev.

Listings may contain photographs, descriptions, shade references, ingredients, sizes, quantities, packaging details, and application instructions, where available.

Despite reasonable efforts to maintain accurate listings, information may occasionally need correction or revision. This may concern:

• Product names or descriptions

• Shade and color references

• Ingredient or formulation details

• Dimensions, quantities, or packaging

• Inventory and availability

• Prices and promotional offers

• Shipping and delivery estimates

We may correct, update, or clarify listing information, subject to applicable consumer protection requirements.

Please review the available product details before completing a purchase.

5. Product Appearance and Packaging

Digital images may not reproduce every characteristic of a cosmetic product precisely.

The appearance of shades, finishes, textures, and packaging can vary because of:

• Photography and lighting conditions

• Device display settings

• Screen brightness and color calibration

• Packaging revisions

• Reasonable manufacturing variations

• Differences in how textures and finishes appear on screen

We make reasonable efforts to show products accurately, but an exact match between a website image and the physical item cannot always be guaranteed.

Minor variations within reasonable production tolerances do not, by themselves, establish that a product is defective.

This section does not affect statutory rights relating to faulty goods, material inaccuracies in descriptions, or other failures to meet applicable legal requirements.

6. Prices, Offers, and Availability

Our catalogue, prices, promotions, and inventory may change during normal business operations.

Where permitted by law, we may:

• Adjust retail prices

• Introduce or end promotional offers

• Revise bundles and collections

• Update available stock

• Add or discontinue products

• Change packaging or presentation

• Apply reasonable purchase limits

All products are subject to availability.

For an accepted order, the applicable price will generally be the amount confirmed during the purchase, subject to corrections or adjustments allowed by law.

If a product becomes unavailable after you submit an order, we may contact you about an alternative, an order adjustment, cancellation, or an appropriate refund.

The continued availability of any particular item or offer is not guaranteed.

7. Checkout Details and Order Corrections

Please provide complete and accurate information when placing an order.

The details required may include your:

• Name

• Email address

• Telephone number

• Billing address

• Delivery address

• Payment information

• Other information needed to process the transaction

Missing or incorrect details may delay verification, fulfillment, or delivery.

Before submitting your purchase, check the selected products, quantities, delivery address, and other order information carefully.

If you discover an error afterward, contact customer support promptly. We will make reasonable efforts to assist, although changes may no longer be possible once processing, fulfillment, or shipment has progressed.

8. Reviewing and Accepting Orders

An order submitted through Nivellev is a request to purchase the selected products under the applicable conditions.

An automated order confirmation generally confirms that we have received your submission. It does not necessarily mean the order has received final acceptance.

Before fulfillment, we may review:

• Payment status and authorization

• Stock availability

• Billing and delivery information

• Possible pricing inaccuracies

• Security or fraud indicators

• Other reasonable operational matters

Where legally permitted, an order may be declined, limited, or cancelled if we cannot process it appropriately.

If payment has been collected for a cancelled order, any refund due will be handled in accordance with applicable law and the payment provider’s procedures.

We may contact you if additional information is needed to continue processing.

9. Payments and Verification

Third-party payment providers may process purchases made through Nivellev.

Available payment methods are shown at checkout and may depend on your location, the transaction, or provider availability.

You must be authorized to use the payment method you submit.

We may review transactions that appear incomplete, unusual, or potentially unauthorized. Problems with payment authorization or verification may delay an order or prevent the purchase from being completed.

Payment providers may apply their own terms, security measures, and privacy practices.

Any payment protections and consumer rights available under applicable law remain unaffected.

10. Purchase Limits and Transaction Restrictions

Nivellev primarily supplies cosmetics for personal use, gifting, and other lawful purposes.

We may introduce reasonable quantity limits to help maintain stock availability and prevent misuse. Restrictions may apply to:

• The number of items in one order

• Multiple purchases by the same customer

• Orders linked to the same account

• Purchases sharing a delivery address

• Transactions using the same payment details

• Other unusual purchasing patterns

We may review orders where there are reasonable concerns about fraud, unauthorized commercial resale, misuse of promotions, or other improper activity.

Where allowed by law, such orders may be restricted, declined, or cancelled.

11. Fulfillment, Shipping, and Delivery

Our Shipping Policy explains the arrangements that apply to order processing and delivery.

Processing and delivery times may vary according to stock availability, destination, fulfillment arrangements, and circumstances affecting logistics providers.

Unless expressly stated to be guaranteed, delivery times are estimates.

Carrier delays, customs checks, inaccurate address details, public holidays, and unexpected transport disruptions may affect arrival dates.

Please refer to our Shipping Policy for further information about shipping procedures and conditions.

Mandatory rights concerning delayed delivery, non-delivery, and related matters remain in effect.

12. Returns, Refunds, and Product Concerns

Our Return & Refund Policy, together with applicable consumer protection law, governs requests concerning returns, exchanges, refunds, and product issues.

Please review that policy for the relevant conditions, procedures, and remedies.

If your order arrives damaged, includes an incorrect item, or presents another concern, contact customer support with your order number and an explanation of the issue.

Photographs or further information may help us assess the request.

Where legally permitted and clearly disclosed, certain cosmetics may have hygiene-related return restrictions. These restrictions do not remove statutory rights relating to defective, incorrectly supplied, or otherwise non-compliant products.

13. Intellectual Property and Website Materials

Materials appearing on Nivellev may be protected by copyright, trademark, and other intellectual property laws.

Protected content may include:

• Brand names, identifiers, and logos

• Product photographs

• Product descriptions and other written content

• Graphics and illustrations

• Promotional materials

• Website layouts and visual elements

• Other original digital materials

Unless the relevant rights holder authorizes the use or the law permits it, you may not copy, republish, distribute, modify, license, or commercially exploit protected materials.

Using the website does not transfer ownership of intellectual property rights to you.

14. Responsible Use of the Website

You must use Nivellev lawfully and avoid activities that compromise the website, customer information, or transaction security.

Prohibited conduct includes:

• Attempting to access systems without authorization

• Introducing malware, viruses, or harmful software

• Using stolen or unauthorized payment details

• Placing fraudulent orders

• Disrupting another customer’s access

• Bypassing security measures

• Unlawfully obtaining confidential customer information

• Abusing discounts or promotional offers

• Using automation in a way that unreasonably disrupts the website

• Engaging in other unlawful activity

We may investigate suspected misuse and take reasonable protective measures, including restricting access or declining transactions where permitted by law.

15. Third-Party Services and External Links

Independent providers may support our retail operations through services such as:

• E-commerce systems and website hosting

• Technical maintenance

• Payment processing and transaction security

• Inventory and fulfillment coordination

• Shipping and logistics

• Analytics

• Advertising and marketing

• Customer communication tools

The website may also link to sites operated by third parties.

We do not directly control independently operated websites or their content, availability, functionality, or privacy practices. Please review the relevant provider’s terms and privacy information when using those services.

Nothing in these Terms excludes responsibilities that cannot legally be excluded.

16. Maintenance and Website Availability

We make reasonable efforts to keep Nivellev accessible and functioning. Continuous access to every feature cannot, however, be guaranteed.

Temporary interruptions may result from:

• Scheduled maintenance

• Software or security updates

• Website improvements

• Network problems

• Hosting or infrastructure issues

• Third-party service outages

• Technical failures

• Security incidents

• Events outside our reasonable control

For operational or security reasons, we may temporarily change, restrict, or suspend website features.

Where reasonably practicable, we may provide notice of significant interruptions.

These arrangements remain subject to applicable legal requirements and consumer protections.

17. Other Policies That Apply

Additional policies may govern particular aspects of your use of Nivellev.

Our Privacy Policy describes how personal information may be collected, used, shared, retained, and protected.

Our Shipping Policy explains order processing, shipping arrangements, delivery estimates, and related procedures.

Our Return & Refund Policy sets out the conditions and processes for returns, refunds, and related requests.

Specific products or promotions may also have additional conditions disclosed when they are offered.

Please review the policies relevant to your purchase before placing an order.

If any policy conflicts with mandatory legal rights, the applicable legal requirements take priority.

18. Responsibility and Consumer Rights

We aim to maintain a functional online store and provide accurate product information.

Operational issues, technical limitations, or disruptions involving external providers may nevertheless affect website access or service performance.

To the extent permitted by applicable law, responsibility for certain losses or disruptions may be limited where appropriate.

Nothing in these Terms excludes or restricts liability, remedies, or consumer protections that cannot lawfully be excluded or restricted.

You retain all mandatory rights provided by applicable consumer protection legislation.

19. Updates to These Terms

We may revise these Terms to reflect changes in our business, website features, products, service providers, operational procedures, or legal obligations.

When revisions are published, the “Last Updated” date may be changed accordingly.

Unless applicable law requires otherwise, revised Terms generally take effect when published or on a different effective date expressly stated.

Where legally appropriate, continued use of the website after the revised Terms take effect may constitute acceptance of those changes.

Any changes affecting previously accepted orders or mandatory customer rights will be handled in accordance with applicable law.

20. Company Details and Contact Information

For questions about these Terms or assistance with a purchase, please contact us using the details below.

Brand / Store Name: Nivellev

Business Type: Online Cosmetics Retail

Legal Operating Company: Hubei Baoxusheng Network Technology Co., Ltd.

Registered Business Address:

Room 8, 3rd Floor, Unit A, Building 1, Baoye Xudong Yayuan, No. 23 Xudong Road, Liyuan Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Customer Support Email:

service@nivellev.com

Customer Service Telephone:

+8613659886827

Hubei Baoxusheng Network Technology Co., Ltd. manages and administers the Nivellev online cosmetics store. Its responsibilities include website management, customer transactions, order processing, fulfillment coordination, and related customer service.

When contacting us about an existing purchase, please include your order number and a clear explanation of your request. Relevant details help our team identify the transaction and respond efficiently.

Thank you for visiting Nivellev and reviewing our Terms of Service.