Terms of Purchase

Effective Date: October 15, 2026

1. About These Purchase Terms

Welcome to Nivellev, an online retailer of cosmetics, makeup, and related beauty essentials.

The store is operated by Hubei Baoxusheng Network Technology Co., Ltd.

These Terms of Purchase describe the conditions that apply when ordering products through Nivellev. They cover checkout, payments, order review, stock availability, fulfillment, and assistance after a purchase.

Orders submitted through our website are subject to these Terms and any other policies relevant to the transaction, including:

• Terms of Service

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Any clearly disclosed product or promotional conditions

Please review the relevant information before completing your purchase.

Nothing in these Terms excludes or limits mandatory consumer rights available under applicable law.

2. Your Responsibilities When Purchasing

To place an order, you must have the legal capacity to complete the transaction under the laws that apply to you.

You are responsible for providing accurate information and ensuring that your purchase is lawful. This includes:

• Supplying correct billing and delivery details

• Providing an active email address and appropriate contact information

• Using a payment method you are authorized to use

• Checking your selected products and quantities

• Complying with applicable legal requirements

• Avoiding misleading information or the unauthorized use of another person’s details

If an order is being delivered to someone else, you should have permission or another lawful basis for sharing that person’s contact and delivery information.

We may retain purchase records where reasonably necessary for order management, customer support, accounting, transaction security, dispute resolution, and legal compliance.

Our Privacy Policy provides further information about how personal information is handled.

3. Reviewing Your Cart and Completing Checkout

You can select products, review your cart, and submit an order through the checkout options available on our website.

Before confirming your purchase, please check the order summary carefully. Relevant details may include:

• Product names and variations

• Selected cosmetic shades

• Sizes, volumes, and package quantities

• Number of items

• Product prices

• Applied discounts

• Shipping charges, where applicable

• Billing and delivery addresses

• Payment method

If you discover an error after submitting an order, email service@nivellev.com promptly.

We will make reasonable efforts to review your correction request. However, changes may no longer be possible once fulfillment or shipping has progressed.

4. Payment Arrangements

Nivellev may work with independent payment providers to process purchases.

The payment options available for your transaction will be displayed at checkout.

Payment and transaction information may be processed to:

• Confirm payment authorization

• Verify the purchase amount

• Record transaction details

• Complete payment processing

• Issue refunds where applicable

• Detect potentially unauthorized transactions

• Maintain required financial records

Full payment card details are generally handled by the payment provider rather than retained directly by Nivellev.

Any payment-related information handled by our business is subject to applicable privacy, security, and legal requirements.

An order may be delayed or declined if payment cannot be authorized or further verification is reasonably required.

5. Receiving and Reviewing Your Order

Submitting an order indicates your intention to purchase the products selected at checkout.

An automated email may acknowledge receipt of your order. This acknowledgment does not necessarily confirm final acceptance or indicate that fulfillment has started.

Before accepting or processing a purchase, we may check:

• Payment authorization

• Available inventory

• Customer contact information

• Billing and shipping details

• Pricing accuracy

• Transaction security indicators

• Other reasonable operational matters

Where permitted by law, we may hold, decline, or cancel an order if it cannot be processed appropriately. Reasons may include unsuccessful payment, suspected fraud, unavailable stock, a material listing error, or incomplete information.

If payment has already been collected for a cancelled order, any refund due will generally be issued through the original payment method, subject to applicable law and payment provider procedures.

6. Product Information and Appearance

We aim to provide information that helps customers assess the cosmetics offered through Nivellev.

Depending on the item, a listing may include:

• Product images

• Ingredient details

• Shade and color descriptions

• Sizes and quantities

• Packaging information

• Texture and finish descriptions

• Application instructions

• Available variations

• Other relevant specifications

Although we make reasonable efforts to represent products accurately, digital images may differ slightly from the physical item.

Lighting, display settings, color calibration, packaging updates, and reasonable manufacturing variations can affect appearance. A shade may also look different across devices.

Minor differences within reasonable production tolerances do not necessarily indicate a defect.

Your applicable legal rights remain in place if goods are faulty, incorrectly supplied, materially different from their description, or otherwise fail to meet mandatory requirements. Please contact customer support if you experience such an issue.

7. Pricing and Promotional Offers

Products may be offered at standard prices or as part of a promotion.

Prices, discounts, and offers may change during normal business operations. Although we work to maintain accurate listings, technical or administrative errors may occasionally occur.

If a material pricing error is discovered before fulfillment, we may take action as permitted by law. Depending on the circumstances, we may:

• Notify you about the error

• Explain the corrected price

• Ask for your agreement before proceeding

• Cancel the affected transaction where permitted

• Refund any amount due if payment has been collected

Changes to advertised prices will generally not affect orders already accepted at their confirmed price, except where applicable law permits otherwise.

Promotions may have specific conditions, such as expiry dates, eligible products, or purchase limits, where these are disclosed.

8. Stock Availability

All products offered through Nivellev are subject to availability.

We aim to keep inventory information current, but stock levels may change before an order is processed or dispatched.

If a purchased item becomes unavailable, we may contact you to discuss options such as:

• Removing the unavailable item

• Considering an alternative product

• Adjusting the order with your agreement

• Cancelling the affected item

• Cancelling the order where necessary

• Issuing an applicable refund

Where your agreement is required for a substitution or adjustment, we will seek it before proceeding.

We aim to explain stock-related issues clearly and address them within a reasonable time.

9. Preparing and Delivering Orders

Accepted orders that are ready for processing will be prepared and shipped in accordance with our Shipping Policy.

Preparation may include checking stock, packing products, and coordinating dispatch with logistics providers.

Estimated delivery times may be affected by:

• Destination

• Product availability

• Fulfillment requirements

• Carrier schedules

• Public holidays

• Weather and transportation disruptions

• Customs procedures, where applicable

• Accuracy of the delivery details supplied

Unless expressly stated otherwise, delivery timeframes are estimates.

Where tracking is available, shipment details will generally be provided after dispatch.

If you have a delivery concern, contact customer support for assistance. Mandatory rights relating to delays, non-delivery, and other fulfillment issues remain unaffected.

10. Requesting an Order Change

If you need to amend an order after checkout, please contact Nivellev as soon as possible.

Depending on the order’s progress, we may be able to review requests involving:

• Contact detail corrections

• Eligible delivery address changes

• Product selection changes

• Quantity adjustments

• Cancellation before dispatch

The availability of a change depends on the processing stage and arrangements already underway.

Once items have been packed, handed to a carrier, or dispatched, some modifications may no longer be possible.

Please contact our team promptly so we can check whether your request can still be accommodated.

11. Cancellations and Withdrawal Rights

To request cancellation, contact customer service without unnecessary delay.

We will assess the request according to the order’s status, relevant store policies, and applicable consumer law.

Cancellation through our ordinary processing procedures may become difficult or unavailable once an order reaches advanced fulfillment or shipment.

If goods have already been dispatched, the applicable return process may need to be followed, subject to any mandatory cancellation or withdrawal rights.

Where cancellation is accepted and a refund is due, it will be processed in accordance with applicable legal requirements and payment procedures.

This section does not restrict cancellation or withdrawal rights that cannot lawfully be excluded.

12. Returns, Refunds, and Exchanges

Return, refund, and eligible exchange requests are handled under our Return & Refund Policy and applicable consumer protection law.

That policy explains matters including:

• Eligibility for returns

• Request periods

• Required product condition

• Packaging requirements

• How to contact support

• Return shipping arrangements

• Responsibility for applicable costs

• Refund methods

• Estimated refund processing times

Please review the policy before starting a request.

Certain cosmetics may have hygiene-related return conditions where these are legally permitted and appropriately disclosed.

Such conditions do not remove mandatory remedies for faulty, incorrectly supplied, or otherwise non-compliant goods.

13. Incorrect, Damaged, or Incomplete Deliveries

Contact our customer support team if an item arrives damaged, is incorrect, is missing, or appears defective.

To help us assess the matter, please provide, where appropriate:

• Your order number

• The email address used at checkout

• An explanation of the issue

• Relevant photographs

• Further details reasonably needed to identify the affected product

We will review the information and explain the appropriate next steps.

Depending on the circumstances and applicable legal requirements, a resolution may involve a replacement, return, refund, or another available remedy.

Requests are assessed in accordance with our applicable policies and consumer protection obligations.

14. Transaction Checks and Fraud Prevention

We may review purchases that show unusual activity or signs of unauthorized use.

Where reasonably necessary and legally permitted, this may involve:

• Confirming order information

• Requesting additional transaction verification

• Checking payment authorization

• Reviewing inconsistent customer details

• Assessing unusual purchase patterns

• Applying reasonable quantity limits

• Temporarily holding suspicious transactions

• Declining or cancelling orders associated with suspected fraud

Further review may be prompted by repeated failed payments, conflicting order details, unusually large purchases, or suspected unauthorized account use.

These checks support the security of customer purchases and our store operations.

15. Purchase Information and Records

Information collected when you order may be used to complete the transaction and provide related services.

This may include:

• Administering purchases

• Sending order confirmations

• Arranging fulfillment and delivery

• Processing payments and refunds

• Responding to inquiries

• Keeping transaction records

• Managing disputes

• Detecting potential fraud

• Meeting accounting and legal obligations

We handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

Please consult that policy for details about collection, use, retention, and available privacy rights.

16. Other Applicable Store Policies

These Terms of Purchase should be read together with the other policies available on the Nivellev website.

Our Terms of Service explain general conditions for website access and use.

Our Shipping Policy covers fulfillment and delivery arrangements.

Our Return & Refund Policy describes procedures and conditions for relevant post-purchase requests.

Our Privacy Policy explains how personal information is handled in connection with store activities.

Clearly disclosed conditions may also apply to particular products or promotions.

Where any provision conflicts with mandatory consumer protections, applicable law takes precedence.

17. Contact and Business Details

For assistance with purchases, payments, deliveries, order changes, cancellations, or after-sales requests, contact us using the information below.

Online Store / Brand: Nivellev

Business Category: Online Cosmetics Retail

Operating Legal Entity: Hubei Baoxusheng Network Technology Co., Ltd.

Registered Business Address:

Room 8, 3rd Floor, Unit A, Building 1, Baoye Xudong Yayuan, No. 23 Xudong Road, Liyuan Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Customer Service Email:

service@nivellev.com

Customer Service Telephone:

+8613659886827

Hubei Baoxusheng Network Technology Co., Ltd. operates the Nivellev online cosmetics store. Its responsibilities include website administration, product listings, customer transactions, fulfillment coordination, and related customer support.

For an existing purchase, please include your order number and a brief explanation of your request whenever possible. These details help us locate your order and review the matter efficiently.

Thank you for shopping with Nivellev. We aim to provide clear purchase information and accessible assistance throughout your shopping experience.