Shipping Policy
Shipping & Delivery Policy
Last Updated: October 15, 2026
1. About Shipping at Nivellev
Thank you for choosing Nivellev.
This policy describes how orders are prepared and delivered, including our shipping coverage, charges, estimated timeframes, tracking information, and support for delivery concerns.
Nivellev is an online cosmetics retail store operated by Hubei Baoxusheng Network Technology Co., Ltd.
Please review this information before placing an order so you understand the shipping arrangements that apply to your purchase.
2. Delivery Coverage
We currently offer standard shipping to eligible addresses within the United States.
Availability depends on carrier coverage and any restrictions affecting a particular destination. Some locations may not be supported.
Enter your complete delivery address at checkout to check the options available for your location. Shipping methods and applicable charges will be displayed before you finalize the purchase.
3. Standard Shipping Fees
Standard shipping charges are based on the subtotal of the products in your order.
| Order Subtotal | Standard Shipping Fee |
|---|---|
| $0.00โ$38.99 | $3.99 |
| $39.00 or more | Free |
Orders of $39.00 or more qualify for free standard shipping to eligible U.S. addresses. A $3.99 standard shipping fee applies to orders below that amount.
You can review the shipping charge and order total at checkout before submitting payment.
4. Order Processing
Preparation begins after payment has been successfully confirmed.
During processing, we may check stock availability, review order details, prepare products for packaging, and arrange fulfillment with the appropriate logistics provider.
Estimated Processing Time: 1โ5 business days
Business days generally refer to Monday through Friday, excluding public holidays. Orders placed outside regular business hours may begin processing on the next business day.
Preparation may occasionally take longer because of:
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Promotional campaigns
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Seasonal shopping events
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Public holidays
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Higher-than-usual order volumes
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Inventory or fulfillment disruptions
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Unexpected operational issues
We aim to prepare orders within the estimated period whenever reasonably possible.
5. Estimated Delivery Timeframes
Shipping time begins after processing is complete and the package has been handed to the carrier.
Estimated Standard Shipping Time: 10โ20 business days after dispatch
The shipping estimate does not include order preparation.
| Delivery Stage | Estimated Duration |
|---|---|
| Preparation and processing | 1โ5 business days |
| Standard shipping after dispatch | 10โ20 business days |
| Total estimated timeframe | 11โ25 business days |
Unless expressly stated otherwise, these timeframes are estimates rather than guaranteed arrival dates.
Actual timing may vary according to destination, carrier operations, weather, transport conditions, regional logistics, customs procedures where applicable, and circumstances outside our reasonable control.
Mandatory consumer rights relating to delivery remain unaffected.
6. Preparing and Dispatching Your Purchase
After we receive your order and confirm payment, we coordinate the steps needed for shipment.
Depending on the products and fulfillment arrangements, these steps may include:
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Confirming available inventory
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Checking order information
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Preparing and packaging products
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Arranging shipment with a delivery provider
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Generating tracking information where available
Fulfillment may be handled through our designated operational arrangements or authorized logistics partners.
After dispatch, a shipping notification will generally be sent to the email address provided at checkout. It may include a tracking number, carrier link, or other shipment details.
7. Tracking Your Package
Tracking details are generally provided after the shipment has been transferred to the delivery provider and the relevant information becomes available.
Use the tracking number or carrier link to view the latest recorded status.
Updates may not appear immediately. The carrier may need time to receive the parcel, perform an initial scan, and register it in the tracking system.
Updates can also pause while a package moves between transport facilities. A temporary gap does not necessarily mean the parcel is lost or delayed.
If tracking remains unchanged for an unusually long period, please contact customer support.
8. Delays or Missing Package Concerns
Delivery delays may occasionally occur despite our efforts to coordinate shipments within the estimated periods.
Possible causes include:
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Carrier service disruptions
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Severe weather
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Transportation network delays
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Seasonal shipping demand
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Regional delivery restrictions
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Fulfillment or logistics difficulties
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Customs procedures, where applicable
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Other circumstances outside our reasonable control
If your shipment is significantly delayed, tracking has not changed for an extended period, or you believe the parcel may be missing, email:
Please include your order number, tracking number if available, and a brief explanation of the concern.
We may review shipment records and coordinate with the delivery provider where further investigation is appropriate.
Delivery issues are handled in accordance with applicable store policies and consumer protection obligations.
9. Requesting an Address Correction
If you notice an error in your delivery address after placing an order, contact us as soon as possible at:
Include:
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Your order number
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The email address used at checkout
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The complete corrected address
Address changes are generally more likely to be possible before fulfillment is complete.
Once an order has been packed, prepared for dispatch, or transferred to the carrier, changing the destination may no longer be possible.
Please check your address carefully before completing payment.
10. Accurate Delivery Details
You are responsible for providing complete and accurate shipping information.
Before submitting your order, confirm that the address includes all relevant details, such as:
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Recipientโs full name
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Street address
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Apartment, suite, or unit number, where applicable
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City
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State
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ZIP code
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Contact telephone number, where required
Incomplete or incorrect information can lead to delays, failed delivery attempts, or a parcel being returned to the carrier or fulfillment facility.
If an address-related issue occurs, our support team may contact you to discuss available options.
Further delivery arrangements depend on the circumstances, carrier procedures, relevant store policies, and applicable legal requirements.
11. Separate Shipments
An order containing multiple products may occasionally be dispatched in more than one package.
This may happen when items are held at different fulfillment locations, require separate preparation, or have different logistics arrangements.
Separate shipping notifications or tracking numbers may be provided for each parcel.
Receiving one package before another does not necessarily mean the remaining products are missing. Please check any additional tracking details associated with your order.
Our support team can help review the status of an outstanding shipment if needed.
12. Unsuccessful Deliveries and Returned Parcels
A carrier may be unable to complete delivery for reasons such as:
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An address that cannot be located
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Missing address information
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An unavailable recipient
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Repeated unsuccessful delivery attempts
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Refusal of the shipment
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Other delivery difficulties
In some cases, the parcel may be returned to the designated fulfillment location.
If tracking shows that your order is undeliverable or has been returned, contact customer support. We will review the available details and explain the applicable options.
Depending on the situation, these may include arranging further delivery, reviewing a return, or processing an eligible refund.
Any additional charges or procedures will be assessed in accordance with applicable policies and legal requirements.
13. Shipping Support
Our customer service team assists with delivery estimates, tracking questions, address corrections, delayed shipments, and missing package concerns.
Support Days: Monday to Friday
Typical Email Response Time: 24โ48 business hours
Replies may take longer during public holidays, major promotions, or periods of increased inquiry volume.
Please provide your order number and any available tracking information when contacting us. This helps our team locate the relevant records efficiently.
14. Company and Contact Details
The following information identifies the company operating the Nivellev online cosmetics store.
Brand / Store Name: Nivellev
Business Category: Online Cosmetics Retail
Operating Company: Hubei Baoxusheng Network Technology Co., Ltd.
Registered Business Address:
Room 8, 3rd Floor, Unit A, Building 1, Baoye Xudong Yayuan, No. 23 Xudong Road, Liyuan Subdistrict, Hongshan District, Wuhan City, Hubei Province, China
Customer Service Email:
Customer Service Telephone:
+8613659886827
Customer Service Days: MondayโFriday
Estimated Email Response Time: 24โ48 business hours
Hubei Baoxusheng Network Technology Co., Ltd. manages Nivellevโs website administration, customer order processing, fulfillment coordination, and shipping-related support.
The registered address is provided for company identification. It should not be assumed to be a return destination or parcel collection point.
For delivery assistance, please use the official contact details above.
Thank you for shopping with Nivellev. We aim to keep delivery information clear and provide helpful support throughout the shipping process.